After cancellation, Vivint equipment must be returned to the company or purchased by the customer. Vivint does not offer equipment buyouts for terminated contracts.
Vivint, a leading smart home security provider, offers state-of-the-art equipment and services, making them a popular choice for homeowners and renters alike. Despite their top-notch equipment, some customers may need to cancel their Vivint service for various reasons. When canceling, one of the most common questions is what happens to their Vivint equipment.
In this article, I will discuss the options available for Vivint equipment after cancellation. Whether you want to return the equipment, keep it for personal use, or sell it, we’ll provide you with everything you need to know.
What Is Vivint?
Vivint is a company that provides home automation and security services to homeowners. They offer a variety of products and services such as smart locks, cameras, and thermostats that can be controlled through a mobile app. Vivint uses cutting-edge technology to provide a seamless experience for customers.
They work by installing equipment in the home and then monitoring it remotely. This provides peace of mind for homeowners who want to keep an eye on their property while they are away. If a customer cancels their service with Vivint, the equipment will need to be removed from the home.
Vivint will either provide instructions for the customer to remove it themselves or send someone to remove it for them. It’s important to note that if the equipment was leased, there may be additional charges associated with cancellation.
Cancelling Vivint Subscription
After canceling your Vivint subscription, you must return the equipment within 30 days. First, you need to contact customer service to obtain a return authorization number. Pack the devices securely, making sure to include all parts and accessories. Then, ship them back to Vivint using the prepaid label provided.
Reasons for canceling may include cost, moving, or dissatisfaction with the services. Canceling can be done by phone, email, or letter. It’s important to note that canceling Vivint does not necessarily mean canceling the contract, which may still require payment for the remaining balance.
Overall, the process may be hassle-free if all steps are followed correctly.
What Happens To Vivint Equipment After Cancellation
Vivint offers a range of hi-tech equipment to its customers, including security cameras, motion detectors, and doorbells. If you decide to cancel your Vivint service, you might be wondering what will happen to the equipment you’ve got installed. You have several options.
Vivint equipment can be bought out at the end of a contract. Alternatively, you can return the equipment to Vivint, and they may waive the buy-out fee. To return the equipment, call Vivint’s customer service department to arrange the return. If you don’t return the equipment within a certain timeframe, you’ll have to pay a penalty fee.
Make sure to read the fine print of your Vivint contract to understand the cancellation terms and avoid any unwanted fees.
Frequently Asked Questions
Yes, you can keep the equipment once your contract terms are complete, or if you purchase the equipment outright.
If you cancel before completing the contract term, you will have to return the equipment to Vivint within 30 days or face a charge.
Before returning the equipment, ensure that it is clean and undamaged. Place the equipment in the original packaging with all accessories.
Conclusion
After the cancellation of a Vivint home security system, homeowners may wonder what happens to the equipment. As we have discussed, Vivint offers options for customers who choose to cancel, including the ability to purchase the equipment or return it for a fee.
Additionally, it’s important for customers to note that Vivint offers a warranty on their equipment for the lifetime of the agreement, which provides peace of mind for homeowners. While canceling a security system can be a tough decision, homeowners can rest assured that they have options and that their equipment won’t go to waste.
As always, it’s important to read the fine print and to have a clear understanding of any applicable fees or policies before making a decision. With these options readily available, homeowners can confidently choose whether to keep or return their Vivint equipment.
