Wyze Doorbell Troubleshooting Guide: Common Issues and Solutions

Troubleshooting a smart doorbell is essential if you want your home to be protected all the time. You wouldn’t want your doorbell to “not work” when there is a stranger outside your house and you can’t even see who’s there.

A lot of Wyze Doorbell users complain about troubleshooting the device. They face so many issues while setting it up, using it, and resetting it.

This intrigued us to create a one-stop ultimate guide for all your Wyze Doorbell troubleshooting needs. Whenever you fall into a problem, refer back to the appropriate section of this guide to check the necessary solution.

That being said, let’s jump right into it.

Troubleshooting Categories For Wyze Doorbell

There are different types of problems you may face with your Wyze doorbell. You may have audio issues, electrical problems, or connectivity errors.

That’s why I’ve listed troubleshooting steps in a category list. This will allow you to navigate easily and reach the solution faster.

Under each category, I have mentioned the problem and its solution.

Power

Not getting power

Make sure your transformer is strong enough to provide power. Check the electrical specifications of the doorbell. If it doesn’t match the specs of the current transformer, you need to get a new one.

Notice if all the wirings are correct. This is a common mistake for new doorbell users. See the walkthrough video from Wyze and follow all the instructions properly.

Try disconnecting the chime circuit and wire the transformer directly to the Wyze Doorbell. Check for firmware updates. Restart your device to see if it gets power now.

QR Code

Incorrect QR Code

If you get this error while scanning the QR Code, make sure to update your firmware.

1. Go to the Wyze app.
2. Choose your device.
3. Go to Settings → Device Information.
4. Go to Firmware Version → Update (If you have an update).

If your firmware is up to date, then try restarting your doorbell.

1. From the Wyze App, go to Settings.
2. Tap Restart Device.

You can also try to reset the device by pressing the Reset button once.

Doorbell Not Scanning QR Code

Tweak your screen brightness. If it’s daytime, increase the brightness. Try to block out bright sunlight from shining on your doorbell lens.

If it’s at night, decrease the brightness instead. This will prevent the QR code from getting over-exposed. See if the QR code can be seen clearly on your phone screen. If not, use a phone with a larger screen.

Try to reset. Also, are you using a beta version of the Wyze app? If so, check if there is a floating arrow icon covering part of the QR code.

Audio

Poor Audio Quality

If you’re getting low-quality, distorted audio, quickly refresh the live stream.

1. Exit Live Stream by pressing the Home button in the Wyze app.
2. Go to the device menu to restart the stream.

You can also restart the Wyze app itself. This can get rid of errors due to the app. If none of that works, try restarting the doorbell from the app. Start the Live Stream again. 

Image / Video

Poor Image Quality

If you notice blurry or broken image, try refreshing the Live Stream. You can reload the stream by exiting the stream and entering again.

To clear app-related bugs, restart the Wyze app. You may also restart the doorbell to see if the problem is solved.

Night Vision isn’t working properly

If you’re unable to turn on Night Vision or you can’t see anything on the stream, do the following –

1. See if you enabled Night Vision. From the Wyze app, go to Settings → Advanced Settings. Toggle the Night vision LED option to turn it on. You can turn it on and off a few times to test it.
2. Resetting the doorbell is another option. Use the Reset button on the doorbell. Come back and check the live stream to see if Night Vision is working now.

Failed to fetch the video from cloud (error code 06)

If this happens then –

1. Go to the Wyze app.
2. Log out from the app.
3. Log in again.
4. Try to load the video again from Events.

Connectivity

Doorbell doesn’t stay connected to Wi-Fi

Some things you can do to fix this are –

1. Rebooting your router.
2. Updating the Wyze app and the firmware version of the device.
3. Reducing the distance between the doorbell and the router.
4. Asking for a replacement in case your doorbell is faulty.

Device is offline (error code 90)

This is a common error often seen after setting up a Wyze cam. An easy fix is to factory reset your doorbell.

If that doesn’t work, this could be a serious issue that needs advanced troubleshooting.

1. First, remove all Wyze devices from the app that are showing this error.
2. Log in to your router using a web browser.
3. Update the Security Mode to make it WPA/WPA2
4. Update the Wi-Fi Mode to make it 802.11 b/g/n.
5. Ensure your doorbell is using the 2.4 GHz band of your router.
6. Save the settings and reboot the router. Add the Wyze devices again and see if the error is gone.

Not connecting to Wi-Fi

One way to fix this is to change your phone’s internet settings.

1. Disconnect your phone from the home Wi-Fi before setup. Use cellular data instead.
2. When connecting the device to Wi-Fi, always choose a 2.4 GHz connection.
3. Once done, reconnect your phone to the Wi-Fi.

Hardware

Wyze Chime doesn’t sound when the doorbell is pressed

This can happen if the volume of your chime is set to 0. To increase volume –

1. Open the Wyze app.
2. Go to Settings → Accessories → Chime.
3. Slide the volume bar to increase it.

Doorbell is missing parts

If you don’t have all parts you were supposed to receive in the box, reach out to the support team immediately. There could be a mistake when packaging or delivering.

These are all the parts you get with the Wyze Doorbell. It’s always a good idea to record an unboxing video so that you can file claims easily for missing parts.

Status lights

Both Wyze Doorbell and Chime have LED indicators to let you know what’s going on in the system. You may become worried about some light colors and the way they flash.

There is nothing to worry about because the LEDs were programmed in this way. Here are some light indications and their meaning –

• Flashing Blue light: The device is trying to connect to a network.
• Flashing Yellow light: The device is trying to connect to the router.
• Solid purple light: 2-Way Audio is active

Tips for Troubleshooting Common Wyze Doorbell Problems

Some solutions well for any issues that come up with your device. If you have no idea how to troubleshoot a particular problem, try any of the tips below.

How to Factory Reset Wyze Doorbell

Unlike many other devices, doing a factory reset on a Wyze Doorbell is straightforward.

Try to locate a reset button on the back of your Doorbell. Simply press it once. Don’t hold it down. Your doorbell has now shifted to the default factory settings.

How to Submit a Log for Wyze Video Doorbell

If you want to report any issues to Wyze support, they may ask you for a log. To find and submit your log, follow these steps –

1. Go to the Wyze app.
2. Go to Account → Wyze Support → Submit a Log.
3. Choose your device.
4. Fill out the form.
5. Select Send log files when submitting your log.
6. Submit your request.

Final Words

This guide is for Wyze Doorbell owners who want to fix a problem they’re facing. I’ve collected all tried and tested solutions recommended by the official support team.

Of course, there is no guarantee that your device will be fixed. In this case, you can get a replacement from Wyze. Is there any issue I didn’t cover? Let us know in the comments below.